WELCOME TO VELMURUGAN CYCLES
Shipping policy
Please Note: This policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
Our commitment is to ensure the utmost satisfaction of our cherished cyclists. In order to ensure prompt deliveries and client satisfaction, we have partnered with leading national third-party logistics companies, Such as Bluedart, Delhivery, DTDC, Ekart etc.
ORDER PROCESSING TIMELINE
We only ship within the Indian subcontinent as long as your pin code is serviceable by any of our logistics partners
We aim to dispatch an order within 2 - 3 Business Days from order placement
Order processing is suspended on Sundays, public holidays, and during geographical and political disturbances
Cash on Delivery (COD) orders require additional confirmation via WhatsApp from the provided contact number
The Customer is responsible for giving the correct address and contact information
SHIPPING CHARGES
All orders exceeding Rs. 1499 are eligible for free shipping. For orders utilizing the Cash On Delivery payment method, an additional convenience fee of Rs. 100 will be applied.
Cash on Delivery payment option is available for orders valued up to Rs. 19,999.
Cash On Delivery will incur additional shipping charges according to the following slab.
Order Value -- COD Charges
1-1999 -- Rs. 50.00
2000-3999 -- Rs. 100.00
4000-7999 -- Rs. 200.00
8000-15999 -- Rs. 400.00
16000-20000 -- Rs. 500.00Orders below Rs. 1499 will incur additional shipping charges according to the following slab.
Order Value -- Shipping Charges
1-499 -- Rs. 50.00
500-999 -- Rs.100.00
1000-1499 -- Rs. 150.00Express Shipping is available for pre-paid orders at a flat rate of Rs. 250.
SHIPPING SERVICES
We provide a diverse range of shipping services
1. Standard Shipping
The delivery timeframe for this shipping option ranges from 5 to 7 business days, contingent upon the destination. Typically, orders in this mode are dispatched using road transportation for efficient and reliable delivery.
2. Express Shipping
Exclusively available for selected cities, the delivery timeframe for this expedited option is within 3 business days, contingent upon the destination. Orders in this mode are swiftly dispatched utilizing a hybrid of Road and Air modes for the utmost efficiency and promptness in delivery.
Terms and Conditions (Express Shipping)
Express shipping offers Guaranteed 72 Business Hours delivery for most growing cities
Express Shipping is a Paid Service, charged at Rs. 250 per shipment in your order
In the event of delayed delivery beyond the specified timeline, only the shipping charges will be refunded. This does not apply for delays due to factors beyond our control - Natural Calamities, Regional Disturbances,Buyer unavailability, Regional/National Holidays etc.
If the order is undeliverable and returned due to buyer unavailability, a refund will be processed for the product amount only.
Cash on Delivery is not available for Express Shipping